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Terms and Conditions
Last Updated
6 May, 2016
Overview
Please read these Terms and Conditions (“Terms”,"Terms and Conditions") carefully before using the wordsearches.brightsprout.com website (the "Service") operated by Crossword Hobbyist Inc ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your email address and billing information.
Subscriptions
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring basis, in accordance with our Payments and Refunds Policies. By paying for a subscription, you agree to abide by our Payments and Refunds Policies.
Content
Our Service allows you to create puzzles that are publicly available ("Content"). You are responsible for the Content that you share on the Site, including but not limited to ensuring that it does not violate any Copyright laws. Copyright disputes may be reported to [email protected]. By creating a word search on My Word Search you certify the material used is your own. Hate speech is prohibited. Material violating the Terms and Conditions may be reported to [email protected], and may be removed without notice.
Links To Other Web Sites
Our Service may contain links to third-¬party web sites or services that are not owned or controlled by Crossword Hobbyist Inc. Crossword Hobbyist Inc has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Crossword Hobbyist Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms and Conditions, please contact us by using the 'Report an Issue' button at the top of each page.
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Quick Answers:
Where is my puzzle?
All your puzzles are accessible from your 'My Puzzles' page, which you can access using the navigation bar at the top when you are logged in.
Be sure to log in using the same email address you used when you created your puzzle.
How do I print?
There is a blue button next to the big “3” on the left of your puzzle that will let you sign up for a plan or purchase a single puzzle.
Once paid, that button will turn into a 'Publish' button that will put your puzzle in a format that can be printed or solved online.
Once you publish your puzzle, you can click the print icon or use your browser’s print function.
Why isn’t this free?
We invested in building a number of premium features that free sites are unable to offer: full style customization, save-as-you-go puzzle editing, the ability to access your puzzles from any computer, an uncluttered and ad-free interface, the ability for friends and colleagues to solve your puzzles online, and quick responsiveness to reported issues.
My Word Search is the lowest-price service we've found that provides these features, and is designed for people who are not satisfied with what free sites are able to provide.
It says there is no account with my email.
First check whether you used a different email address to create your account. Your login email is the email address where you received a welcome email from us.
Alternately, it’s possible there was a typo in your email when you created your account. If so, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.
I am being asked to pay a second time.
If you are a member of My Word Search and are still being asked for payment, then you may have inadvertently created a second account.
Your paid account will have the email address where you received an email confirming your subscription.
If you never received such an email, or are still unable to find your paid account, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.
My password reset isn’t working.
For security a human can’t see or reset your password, so read the below information carefully.
If you haven’t gotten the password reset email, check your spam folder and be sure you’re checking the email account that the email was sent to.
If you have the password reset email but the password isn’t accepted, be sure you are using the most recent password reset email: sometimes people will hit the button twice, and only the second password will work.
Be sure if you copy-paste the password not to get a space on the outside, or if you're typing it keep in mind that it’s case-sensitive and that a lower-case L can look like the number 1, etc.
How do I cancel?
You can cancel your subscription from your 'My Account' page, which you can access using the navigation bar at the top when you are logged in.
Support representatives cannot cancel a subscription on your behalf.
It looks weird when printed.
First make sure you’ve published your puzzle. See the 'How do I print?' section above for more information.
99% of other printing issues have to do with printer settings. Instead of trying to fiddle with printer settings, which can be time-consuming and frustrating, there are a couple workarounds you can try.
You can try printing from a different browser, since different browsers have different default print settings. Alternately, you can try saving as a PDF (next to the print icon in the top right) and print that.
I can’t save my answer key to a PDF.
We are looking to add a built-in way to save answer keys to PDF soon.
In the meantime, printing the puzzle generally looks the same as converting it to PDF and printing that, so if you don't need a downloaded version of the answer key it’s simpler to just print it.
Alternately, most browsers have some form of a "Print to File" or "Print to PDF" option when you’re selecting your printer.
How do I cancel my subscription?
You can cancel a subscription from your 'My Account' page, which you can access using the navigation bar at the top when you are logged in.
I didn’t hear back from you.
We generally respond to all reported issues in about a day. If it’s been a few days and you haven’t heard back from us, it’s possible we sent an email that didn’t reach you.
Check your spam folder, and be aware that some school email systems block emails from non-school email addresses. Try providing a different email address if you think our emails to you are being blocked.
Answers take about a day. Try the Quick Answers above for a faster resolution.
Where is my puzzle?